Please check your spam or promotions folder first. If you still can’t find the email, contact us and we’ll resend your order confirmation.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Yes. All payments are processed through secure, SSL-encrypted, PCI-compliant platforms. We never store your full card details.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

We currently ship to 44 countries across North America, the United Kingdom, the European Union, Asia-Pacific and the Middle East.

See the full country list →

Stay tuned as we continue to expand our shipping destinations

Interested in wholesale? We proudly offer worldwide shipping for bulk orders. Please email: support@buttonvena.com with our team for details.

Orders ship from one of two fulfillment centers — our Boston, Massachusetts facility or our international fulfillment partner — depending on where you are. Your order is routed automatically to whichever one serves you fastest.

Full shipping policy →

Orders are typically processed within 1–2 business days. Once shipped, you will receive a confirmation email with a tracking number.

Yes — Complimentary Standard Shipping on all orders exceeding:

• United States: $50 USD
• Canada: C$100
• Mexico: MX$1,300
• United Kingdom: £60 GBP
• European Union: 75 € (all 25 countries)
• Norway: 700 NOK
• Switzerland: CHF 75
• Australia: A$120
• New Zealand: NZ$110
• Japan: ¥9,000
• Singapore: S$80
• Malaysia: RM250
• Thailand: ฿2,000
• Vietnam: ₫1,500,000
• Philippines: ₱2,500
• UAE: 250 AED
• Saudi Arabia: 250 SAR
• Qatar: 250 QAR
• Bahrain: 25 BHD
• Kuwait: 45 KWD
  

For orders below these amounts, a flat shipping fee will be calculated at checkout based on your location.

Full shipping policy →

To ensure your order arrives safely and promptly, we partner with the world’s leading couriers:

• Domestic (USA): USPS Standard Shipping.
• Canada: DHL eCommerce as standard, with DHL Express and FedEx also available at checkout.
• All other destinations: a fully tracked international service through our fulfillment partner, with end-to-end tracking.

Every order is tracked, and a tracking link is emailed to you as soon as your package is on its way.

We strive to get your order to you as swiftly as possible. Estimated delivery windows are as follows:

• United States: 3–7 business days
• Canada: 6–12 business days
• Mexico: 8–12 business days
• United Kingdom: 6–10 business days
• European Union: 6–10 business days (Cyprus, Greece: 8–12)
• Norway: 8–10 business days
• Switzerland: 6–9 business days
• Australia: 7–12 business days
• New Zealand: 6–10 business days
• Japan & Singapore: 6–7 business days
• Thailand & Philippines: 5–6 business days
• Malaysia: 8–10 business days (East Malaysia: 9–12)
• Vietnam: 8–10 business days
• UAE: 6–10 business days
• Saudi Arabia, Qatar, Bahrain & Kuwait: 8–12 business days

Please note: These estimates include transit time only. While most orders are processed within 1-2 business days, peak seasons or carrier delays may occasionally extend these windows.

If your order hasn’t arrived within the expected timeframe, please contact us at support@buttonvena.com with your order number. We’ll help you track the shipment or arrange a solution.

Yes. We accept returns or exchanges on unused items in their original condition and packaging. Please contact us within 30 days of delivery to begin the process.

We offer a 30-day return window from the date of delivery. To begin, please email us at support@buttonvena.com with your order number and reason for return.

We offer two flexible ways to process your return:

• Store Credit (Complimentary): As a member of our Inner Circle, return shipping is on us. You will receive the full value of your return as store credit for your next find.

• Original Payment Method: You may choose to receive a refund to your original payment method. For this option, the cost of the return shipping label will be the responsibility of the customer.

It depends on your preferred refund method:

• Inner Circle Members: Enjoy complimentary return shipping when you opt for Store Credit. It’s our way of ensuring your next discovery is just as seamless.
• Standard Returns: If you prefer a refund to your original payment method, the return shipping fees are handled by the customer.

Note: If your item arrived damaged or incorrect, we will always cover the return costs.

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–7 business days.

At Button Vena, we believe that luxury lies in the details. Each piece is meticulously crafted using jewelry-grade copper base to ensure both weight and durability.

To achieve our signature glow, our designs are finished with a heavy plating of Silver, 14k, 18k, or 22k gold, providing an enduring luster that stands the test of time.

We further elevate our collections with hand-selected zircon stones and lustrous faux pearls, chosen specifically for their brilliance and classic appeal.

Applying our button covers is an effortless process that requires no sewing or tools. Simply open the clasp, slide the base over your shirt button, and click it into place.

Still unsure? We’re here to help. Email us at support@buttonvena.com, and our team will be happy to share a step-by-step demonstration video to guide you through the process.

Most sets include two pieces (a pair) unless otherwise noted.

You can reach us anytime at: Support@buttonvena.com.

Not yet—we currently operate online only.

Yes. For wholesale inquiries, please contact us with your store details.

We’re always here to assist—feel free to reach out.