Shipping policy
Thank you for shopping at Button Vena. We are dedicated to delivering our curated collections to our global community with the utmost care and efficiency.
1. Shipping Destinations & Dispatch Location
We ship to 44 countries from two fulfillment centers — our Boston, Massachusetts facility and our international fulfillment partner. Your order is routed automatically to whichever location serves your destination fastest.
North America: United States, Canada, Mexico
United Kingdom: United Kingdom
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Europe (Non-EU): Norway, Switzerland
Asia-Pacific: Australia, New Zealand, Japan, Singapore, Malaysia, Thailand, Vietnam, Philippines
Middle East: United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait
Stay tuned as we continue to expand our shipping destinations worldwide.
Interested in Wholesale? We proudly offer worldwide shipping for bulk orders. Please email our team at support@buttonvena.com for corporate details.
2. Processing & Order Modifications
Orders are typically processed and prepared for dispatch within 1–2 business days. Orders are not processed or shipped on weekends or major holidays.
Please Note: To ensure swift transit times, Button Vena orders begin processing immediately upon submission. We are typically unable to stop, cancel, or modify order details or shipping addresses once an order is confirmed.
3. Complimentary Shipping
To thank you for being a part of our community, we offer Complimentary Standard Shipping on all orders over:
| Country | Threshold |
|---|---|
| Australia | A$120 |
| Austria | 75 € |
| Bahrain | 25 BHD |
| Belgium | 75 € |
| Bulgaria | 75 € |
| Canada | C$100 |
| Croatia | 75 € |
| Cyprus | 75 € |
| Czechia | 75 € |
| Denmark | 75 € |
| Estonia | 75 € |
| Finland | 75 € |
| France | 75 € |
| Germany | 75 € |
| Greece | 75 € |
| Hungary | 75 € |
| Ireland | 75 € |
| Italy | 75 € |
| Japan | ¥9,000 |
| Kuwait | 45 KWD |
| Latvia | 75 € |
| Lithuania | 75 € |
| Malaysia | RM250 |
| Mexico | MX$1,300 |
| Netherlands | 75 € |
| New Zealand | NZ$110 |
| Norway | 700 NOK |
| Philippines | ₱2,500 |
| Poland | 75 € |
| Portugal | 75 € |
| Qatar | 250 QAR |
| Romania | 75 € |
| Saudi Arabia | 250 SAR |
| Singapore | S$80 |
| Slovakia | 75 € |
| Slovenia | 75 € |
| Spain | 75 € |
| Sweden | 75 € |
| Switzerland | CHF 75 |
| Thailand | ฿2,000 |
| United Arab Emirates | 250 AED |
| United Kingdom | £60 |
| United States | $50 |
| Vietnam | ₫1,500,000 |
Denmark, Sweden, Poland, Czechia, Hungary and Romania are charged in local currency; the equivalent of 75 € is shown at checkout.
For orders below these thresholds, a shipping fee will be calculated and displayed at checkout. To ensure a premium delivery experience, we partner exclusively with the world's leading couriers:
4. Carrier Partners
Domestic (USA): USPS Standard Shipping.
Canada: DHL eCommerce, with DHL Express and FedEx also available at checkout.
All other destinations: fully tracked international service through our fulfillment partner, with end-to-end tracking.
5. Estimated Delivery Windows
Estimated windows, excluding the 1–2 business day processing time:
| Destination | Estimated delivery |
|---|---|
| United States | 3–7 business days |
| Canada | 6–12 business days |
| United Kingdom | 6–10 business days |
| European Union | 6–10 business days(Cyprus, Greece: 8–12) |
| Norway | 8–10 business days |
| Switzerland | 6–9 business days |
| Australia | 7–12 business days |
| New Zealand | 6–10 business days |
| Japan, Singapore | 6–7 business days |
| Thailand, Philippines | 5–6 business days |
| Malaysia | 8–10 business days (East Malaysia: 9–12) |
| Vietnam | 8–10 business days |
| United Arab Emirates | 6–10 business days |
| Saudi Arabia, Qatar, Bahrain, Kuwait | 8–12 business days |
| Mexico | 8–12 business days |
Note: These timelines are estimates provided by our carriers. Peak holiday seasons, inclement weather, or localized customs processing may occasionally extend these windows.
6. Duties, Taxes & Customs
Canada: all duties and import taxes are calculated and collected at checkout. Nothing further is owed on delivery.
All other international destinations: your price includes the import taxes we absorb on your behalf. You should not be asked for additional charges on delivery. If a carrier does request payment, please contact us before paying and we will resolve it.
Some destinations place customs limits on the declared value or number of items in a single parcel. If your order exceeds the limit for your country, we may split it into multiple shipments at no additional cost to you.
7. Delivery Area Limitations
A small number of remote areas cannot be reached by our international service, including certain islands and outlying regions. We are unable to deliver to PO boxes or APO/FPO addresses outside the United States. If your address cannot be served, we will contact you within one business day.
Saudi Arabia: local regulation requires a National Short Address (4 letters + 4 digits, e.g. RAGI2929) for delivery. Please include it with your shipping address.
United Arab Emirates: a valid mobile number in 971 + 9-digit format is required.
Malaysia, Vietnam, Philippines and the Middle East: a valid mobile number is required for delivery.
Thailand: a 5-digit postal code is required.
8. Shipment Tracking & Missing Shipments
How to Track Your Order: We provide multiple ways to follow your shipment's journey — via the Shipment Notification E-mail(s), the Order Confirmation Page, or the Account section on buttonvena.com.
Split Shipments: You may receive more than one Shipment Notification E-mail if items from your order ship separately.
Stalled Tracking: If tracking shows no activity for more than 5 business days, please contact Customer Service at support@buttonvena.com so we can investigate.
"Delivered" But Missing: Occasionally carriers scan a package as "Delivered" when it is still on the delivery truck or arriving shortly. We kindly ask that you wait 4 business days after the marked delivery date, check with neighbors, and inspect secure areas around your property.
Unresolved Missing Packages: If 4 business days have passed and your package remains missing despite being marked as delivered, please reach out to our support team. While Button Vena is not legally liable for missing parcels once a carrier confirms delivery, we review these situations on a case-by-case basis to assist our community.
9. Address Corrections & Carrier Interventions
If your package is already in transit and you need to correct address information, we recommend managing your delivery directly via the carrier's platform to avoid delays or return-to-sender fees:
USPS (Domestic): Use USPS Package Intercept to request changes.
DHL (Canada): Adjust delivery dates, request service point pick-ups, or change addresses using the DHL On Demand Delivery portal.
For all other destinations, contact support@buttonvena.com as early as possible and we will do our best to assist.